Frequently asked Qs
For your every Q, we’ve got your A… otherwise, ping our chatbot!
How many people am I sharing the suite with?
Your room is completely private but your common spaces are shared with 2-5 other Roostrs, depending on the property. These areas include: living room, dining room, kitchen, and other community spaces.
How many bathrooms are there in the suite? Will I have to share?
While some bedrooms have private ensuites, most rooms will have a shared full bathroom between every 2 (absolute maximum 3) rooms.
That said, thanks to our professional cleaning team, no matter how messy you or your bathroom buddy is, you’ll never have to fight over who’s turn it is to scrub the toilet.
Doggos, kitties, or other pets?
Unfortunately, unless you’re asking about your certified service animal, we currently can’t accommodate any pets due to potential allergies and safety concerns.
We’re a couple, are we welcome?
Absolutely – we’ll be sure to lay out two towels! However, to ensure everyone gets the bathroom ratio they deserve, we only accommodate couples in rooms with private bathrooms.
Note that a flat-fee upcharge may also apply to your all-inclusive rent to cover additional utilities and services.
What’s the application process like?
You’re already here! Simply tap "Find my Roost" on our website and tell us about your stay. Then take 5min to fill our Roommate Compatibility Survey before we recommend you your perfect room and roommates.
At this point, book a tour of your favourite homes with your Community Manager - in-person or virtual, whichever is best for you.
Once you decide to reserve your room, we’ll take 24h to conduct our background checks and get your potential roommates' and landlord's approval of your Roostr profile. If everything looks good, we’ll draft up the digital lease and send it to you to review. Once signed off, your last month's rent deposit is due (your first month's rent is due on the first day of your lease).
That's it! Get ready to come home!
What to bring when moving in?
Duvet/blanket/quilt/whatever you like to cover yourself (all your pillows and sheets are already washed and made for you - we also got you a brand new towel in your favourite colour for you to keep!)
Tenant's liability insurance (we can't get this for you but can make provider recommendations if needed)
Hair dryer/hair styling tools
Specialty kitchen tools/appliances (we've already stocked your kitchen with pots and pans, basic utensils, knives, cutlery, drinkware, dishware, as well as a toaster, kettle, and french press)
Anything else you’d like to but all the essentials will already be there
What’s happens after my initial lease ends?
After your initial lease term of 3 or more months, we seamlessly transition to month-to-month. You'll need to let us know 60 days before you're planning on moving out - don't worry, we'll remind you 2.5 months out from the end of your initial lease.
What if I have to leave before the end of my lease?
You're financially responsible for the full duration of your lease but if you need to move out early, you're welcome to find someone to take over your room. They must go through the same vetting criteria as any other applicant but once approved, we'll sign a new lease with them and terminate our ongoing lease without penalty.
We'll help advertise the room on our Homes page and push it to our waitlist, but you're ultimately responsible for finding your replacement.
Note that no matter what, you have to let us know 60 days before you're planning on moving out. Otherwise, you will forfeit your last month's rent deposit.